Your Data Rights Under GDPR
We are committed to protecting your privacy and ensuring you can exercise your rights under the General Data Protection Regulation (GDPR).
Your Rights
Right to Access
You have the right to request a copy of the personal data we hold about you. We will provide this within 30 days of your request, free of charge.
Right to Rectification
If your personal data is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly in your account settings.
Right to Erasure
Also known as the "right to be forgotten." You can request the deletion of your personal data. We will process this within 30 days and confirm via email.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format (JSON/CSV) and transfer it to another controller.
Right to Object
You can object to processing of your personal data based on our legitimate interests. You also have the right to opt out of direct marketing at any time.
Right to Restriction
In certain circumstances, you can request that we restrict the processing of your data, for example while we verify a rectification request.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact us at:
We will respond to all requests within 30 days. A Data Processing Agreement (DPA) is available on request for enterprise clients.
Data We Store & Why
| Category | What we store | Purpose | Retention |
|---|---|---|---|
| Account Data | Name, email, password (hashed), company info, billing details | Account management & authentication | Until account deletion + 30 days |
| Property Data | Properties, bookings, tenants, expenses, staff records | Core service functionality | Until account deletion + 30 days |
| Usage Data | Feature usage, page views, session duration, IP address | Service improvement & analytics | 12 months |
| Payment Data | Last 4 digits, card type (full data held by Stripe) | Billing & subscription management | 5 years (legal requirement) |
| Support Data | Support tickets, chat logs, emails | Customer support | 2 years |
Request Account Deletion
To permanently delete your account and all associated data, email us at privacy@channelmanageros.com with the subject "Account Deletion Request". We will process within 30 days and send confirmation.