LEGAL

Privacy Policy

Last updated: January 1, 2025

1. Introduction

Channel Manager OS ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our platform at channelmanageros.com and related services. By using Channel Manager OS, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, subscribe to a plan, or contact support. Account information: Name, email address, company name, country, phone number, and billing details. Usage data: Pages visited, features used, time spent, IP address, browser type, device identifiers, and log data. Payment information: Credit card details processed securely through Stripe. We do not store full card numbers. Property data: Information about properties, bookings, tenants, and staff that you enter into the platform. Communications: Messages you send us via support, email, or live chat.

3. How We Use Your Information

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and security alerts • Respond to your comments and questions • Monitor and analyze usage patterns and trends • Detect and prevent fraudulent transactions and abuse • Comply with legal obligations • Personalize your experience on our platform

4. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with: Stripe: For payment processing. Stripe's Privacy Policy applies to payment data. Google Analytics: With your consent, our public website pages (landing, blog, contact — never the authenticated application) use Google Analytics 4 to measure audience and improve our content. Data collected: pages visited, approximate location (IP addresses are anonymized), device and browser type, and interaction events such as button clicks. No analytics cookies are set unless you accept them in the cookie banner. You can opt out at any time by refusing analytics cookies, clearing your browser cookies, or installing Google's opt-out browser add-on (tools.google.com/dlpage/gaoptout). Cloud providers: Our infrastructure runs on secure cloud platforms. Legal requirements: We may disclose information if required by law or to protect rights and safety. All third-party processors are bound by data processing agreements compliant with GDPR.

5. Data Security

We implement industry-standard security measures including: • AES-256 encryption for data at rest • TLS 1.3 for data in transit • Row-Level Security (RLS) for multi-tenant data isolation • Regular security audits and penetration testing • OWASP security best practices • Multi-factor authentication options • Strict access controls and employee training While we strive to protect your data, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we retain data for 30 days for recovery purposes, then permanently delete it. Some data may be retained longer if required by law. Anonymized aggregate data may be retained indefinitely for analytics purposes.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the following rights: • Right to Access: Request a copy of your personal data • Right to Rectification: Correct inaccurate personal data • Right to Erasure: Request deletion of your personal data • Right to Portability: Receive your data in a machine-readable format • Right to Object: Object to processing based on legitimate interests • Right to Restriction: Request restriction of processing To exercise these rights, contact privacy@channelmanageros.com. We will respond within 30 days.

8. Cookies Policy

We use cookies and similar tracking technologies to improve your experience. Essential cookies: Always active — required for login, security and core site functions. Analytics cookies (Google Analytics): Loaded only after you accept them via our cookie banner, and only on public pages. IP addresses are anonymized. You can change your choice anytime by clearing cookies or via the "Customize" option in the banner. See our Cookie Policy at channelmanageros.com/cookies for full details. You can control cookie settings in your browser at any time.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your personal information during international transfers.

10. Contact Us

For privacy-related questions or to exercise your rights: Email: privacy@channelmanageros.com DPO: dpo@channelmanageros.com Channel Manager OS Casablanca, Morocco | Paris, France We take privacy seriously and will respond to all inquiries within 30 days.